Privacy Policy

Last updated: June 2026

1. About This Policy

Doeboe Care ("we", "us", "our") is committed to protecting the privacy of our participants, their families, referrers, and website visitors. This Privacy Policy explains how we collect, use, disclose, and safeguard your personal information in accordance with the Australian Privacy Act 1988 (Cth) and the Australian Privacy Principles (APPs).

As an NDIS registered provider (ABN 71 647 122 423), we also comply with the NDIS Practice Standards and the NDIS Code of Conduct in relation to information handling.

2. Information We Collect

We may collect the following types of personal information:

  • Identity information: name, date of birth, gender, photo
  • Contact details: address, email, phone number
  • NDIS information: NDIS number, plan details, plan management type, support coordinator details
  • Health information: disability details, medical conditions, medication, behaviour support plans, GP details
  • Emergency contacts: names, phone numbers, relationships
  • Referral information: referrer details, participant needs, service requests
  • Website usage data: pages visited, time spent, browser type, IP address (collected via Google Analytics)

3. How We Collect Information

We collect information through:

  • Our website contact and referral forms
  • The client onboarding portal
  • Phone and email communications
  • In-person meetings and assessments
  • Third parties such as support coordinators, plan managers, and health professionals (with your consent)
  • Cookies and analytics tools on our website

4. How We Use Your Information

We use your personal information to:

  • Deliver and manage your NDIS support services
  • Develop and review your individual support plan
  • Process referrals and onboarding
  • Communicate with you about your services
  • Comply with NDIS reporting and quality requirements
  • Process NDIS claims and invoicing
  • Improve our services and website experience
  • Respond to enquiries and complaints

5. Disclosure of Information

We may share your information with:

  • The National Disability Insurance Agency (NDIA)
  • Your plan manager or support coordinator
  • Health professionals involved in your care (with your consent)
  • Emergency services where there is a risk to life or safety
  • Government agencies as required by law
  • The NDIS Quality and Safeguards Commission

We will never sell your personal information to third parties. We do not share your data for marketing purposes without your explicit consent.

6. Data Security

We take reasonable steps to protect your personal information from misuse, interference, loss, unauthorised access, modification, or disclosure. This includes:

  • Encrypted storage and transmission of data
  • Access controls and staff training on privacy obligations
  • Secure document management systems
  • Regular review of our security practices

7. Cookies and Analytics

Our website uses Google Analytics to understand how visitors interact with our site. This collects anonymised data such as pages visited, time on site, and referral sources. No personally identifiable information is collected through analytics.

You can opt out of Google Analytics by installing the Google Analytics Opt-out Browser Add-on.

8. Your Rights

You have the right to:

  • Access the personal information we hold about you
  • Request corrections to inaccurate or outdated information
  • Withdraw consent for information sharing at any time
  • Make a complaint if you believe we have breached your privacy

To exercise any of these rights, contact us using the details below.

9. Retention of Information

We retain personal information for as long as required to deliver services, meet legal obligations, and comply with NDIS record-keeping requirements. NDIS participant records are retained for a minimum of 7 years after the last service delivery, in line with NDIS Practice Standards.

10. Complaints

If you believe your privacy has been breached, please contact us. We will investigate and respond within 30 days. If you are not satisfied with our response, you may lodge a complaint with the Office of the Australian Information Commissioner (OAIC) or the NDIS Quality and Safeguards Commission.

11. Contact Us

If you have questions about this Privacy Policy or wish to make a request regarding your personal information:

12. Changes to This Policy

We may update this Privacy Policy from time to time. Changes will be posted on this page with an updated date. We encourage you to review this page periodically.

Have questions? Get in touch →